Shipping Policy

At ARTEMI ARTELIA, we create each piece made-to-order with care. Please review our shipping information below to understand our process and delivery timeframes.

Made-to-Order Production

All our products are custom-made specifically for you after you place your order. This ensures the highest quality and reduces waste.

  • Production Time: 2–5 business days
  • Note: Over 97% of orders are produced and shipped within 5 business days, with more than 50% shipping within 3 business days.

Important: Production time does not include shipping time. Your order will be shipped once production is complete.

Shipping & Delivery

We ship worldwide from our production facilities using reliable carriers including DHL and UPS with tracking numbers.

Delivery timeframes vary by destination and depend on several factors including:

  • Your shipping address and location
  • The shipping method selected at checkout
  • Customs processing times (for international orders)
  • Local carrier performance

You will see estimated delivery times at checkout based on your specific location. Please note that these are estimates and actual delivery may vary.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your package's journey to your door.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. We strive to offer competitive rates while ensuring safe delivery of your custom-made products.

Free Shipping

Complimentary standard shipping is available on all orders of SGD $200 and above (excludes Rest of World destinations).

International Orders: Customs, Duties & Taxes

For international orders, customs duties, taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

We recommend checking with your local customs office to understand potential charges before placing an international order.

Potential Delays

While we work hard to meet our estimated timeframes, delays may occasionally occur due to:

  • High order volumes during peak seasons
  • Customs processing and inspections
  • Weather conditions or carrier delays
  • Public holidays in origin or destination countries
  • Address verification requirements

If your order is significantly delayed beyond the estimated delivery window, please contact us and we'll help track it down.

Shipping Restrictions

We ship to most countries worldwide. However, we cannot ship to certain restricted regions. If you're unsure whether we can ship to your location, please contact us before placing your order.

Contact Us

If you have questions about shipping or need assistance with your order, please reach out:

  • Email: [Your contact email]
  • Response Time: Within 24–48 hours