Return & Refund Policy

At ARTEMI ARTELIA, we are committed to your satisfaction. All our products are made-to-order with care and attention to detail. Please review our return and refund policy below.

Quality Issues & Manufacturing Defects

We stand behind the quality of our products. If you receive an item with a manufacturing defect or quality issue, we will provide a free replacement or full refund.

Eligible Issues Include:

  • Manufacturing defects or errors
  • Damaged products upon delivery
  • Incorrect items shipped
  • Print quality issues caused by production errors
Important: Quality issues must be reported within 30 days of delivery. Please contact us with clear photos of the issue to expedite your claim.

Change of Mind & Wrong Size/Color

Since all our products are custom-made to order specifically for you, we are unable to accept returns or offer refunds for:

  • Change of mind after ordering
  • Ordering the wrong size or color
  • Minor size variations (less than 1 inch from our size guide)
  • Personal preference regarding fit or style

We strongly recommend reviewing our detailed size guides before placing your order to ensure the perfect fit.

How to Report an Issue

If you've received a defective or damaged item, please follow these steps:

  1. Contact us within 30 days of receiving your order
  2. Provide your order number and a clear description of the issue
  3. Include clear photos showing the problem
  4. Our team will review your claim and respond within 2-3 business days

Refund Process

Once your claim is approved:

  • You will receive either a free replacement or a full refund
  • Refunds are processed to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • You are not required to return the defective item

Regional Exceptions

Brazil: Customers in Brazil have a legal right to cancel their order within 7 calendar days of receiving it under the country's "right to regret" policy. Please contact us if this applies to your order.

European Economic Area (EEA): Customers in the EEA have specific consumer rights including a 14-day withdrawal period for certain purchases. Please contact us for more information about your rights.

Contact Us

If you have any questions about our return policy or need to report an issue, please contact us at:

Email: artemiartelia@gmail.com
Response Time: Within 24-48 hours

Last updated: February 2026